SEWSATIONS LLC DOLL FURNITURE


FREQUENTLY ASKED QUESTIONS

* Do We Use LEAD-FREE Paint?
* YES, All of our Paint and other materials are LEAD-FREE. Return To Top

* SEWSATIONS Return Policy
* SEWSATIONS guarantee that all items are of excellent quality and workmanship. Since each item is handcrafted some variations from the pictures may occur, especially stained items. We will gladly accept returns due to manufacturers defect up to 30 days from the purchase. However, refunds can be issued only for the purchase price of the item. All Shipping costs are the responsibility of the buyer. Returns should be made in the original carton with all packing material. Return To Top

* Can I Combine Items for Shipping?
* Due to the Size of these Items and Shipping Regulations, Each Item MUST Ship Separately. Return To Top

* My SHOPPING CART will not UpDate?
* The Shopping Cart requires that you have "Cookies Enabled" checked off in your Web Browser Setup. Return To Top

* I have 2 Girls and I would like to Differentiate similar items?
* You can request One finished in PINK Hearts and the other finished in LAVENDER Hearts (NAMES, if chosen, will match Hearts).
Also, we are now offering our Furniture in PINK and BLUE colors. These are the same High Gloss Enamel as our WHITE items. Return To Top

* I don't care to have the Heart Stencil, I would like to apply my own design?
* Just Request NO HEART STENCIL in the "Special Instructions" when Paying. Return To Top

* I would like to Paint or Stain my Furniture a different Color?
* We are now back offering UnFinished (ready-to-finish) as an option for ALL of our items. Just select "UnFinished" in the drop-down menu. There is a $5.00 discount for UnFinished items. Return To Top

* Is this Furniture made in a smoke-Free Environment in the USA?
* Yes, all of our Furniture is individually Handmade in a Smoke-Free environment in the U.S.A.. Return To Top

* Is there any Assembly required?
* No Assembly is Required. All of our Furniture comes Fully Assembled. Return To Top

* Does this mattress also fit the drawer of the trundle bed? If not, do you carry a mattress that does fit the drawer?
* Our Standard AG Mattress fits the Trundle Drawer nicely. Return To Top

* Will a Doll Fit Under the Clothes Bar on the non-drawer side of either the 2-drawer or 4-drawer Trunks?
* Yes, our Trunks are designed so that the respective Dolls can be stored on the non-Drawer side. Return To Top

* How are Items Shipped?
* All Items are shipped via FedEx Home Delivery (INSURED) to all residential addresses and FedEx Ground to all other addresses (Insured). If an item arrives damaged; [1] Retain the item and all packing materials, [2] send an email to edbrugel@comcast.net [3] include a Picture with your email detailing the damaged area. Return To Top

* Do you offer a MY TWINN size TRIPLE BED?
* Though we can Make a MT size Triple Bed we are NOT able to Ship them due to their size. The Box dimensions place it in the severely oversize category, which requires an unreasonable amount of Postage. Return To Top

* What type of wood is your Furniture made of?
* The primary wood we use is called Luan.
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* How Long will it take for my Order to arrive?
* Most orders will ship within 1-3 day of receipt. The shipping time will depend on the color (stained taking a little longer) and the options selected.
In transit time for FedEx shipments is 1-5 days depending on distance from East Coast.
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* Will I receive a Tracking Number(s)?
* Yes, Tracking information will be supplied when your order ships. Items can be tracked on the FedEx.com website.
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Prices Subject To Change Without Notice
Site Last Updated 04/06/2009